Privacy Policy

Data Controller

At Motorway Car Wash, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, including in-person visits, our website, mobile app (if applicable), or other communication channels. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:

Personal Identification Information: Name, email address, phone number, and address (e.g., provided during booking, loyalty program registration, or customer inquiries).

Payment Information: Credit/debit card details or other payment information processed through secure third-party payment providers.

Service-Related Information: Details about your vehicle (e.g., license plate, car type) and service preferences (e.g., wash type, frequency).

Online Interaction Data: IP address, browser type, device information, and website usage data collected via cookies or analytics tools (if you visit our website).

CCTV Footage: Video recordings from security cameras at our premises for safety and security purposes.

Feedback and Communications: Information you provide through surveys, reviews, or direct communication with our team.

We collect this information when you:

Book a car wash service online, over the phone, or in person.

Visit our car wash facilities.

Interact with our website or mobile app.

2. How We Use Your Information

We use your personal data to:

Provide Services: Process bookings, deliver car wash services, and manage payments.

Improve Customer Experience: Personalize offers, manage loyalty programs, and respond to your inquiries or feedback.

Marketing and Promotions: Send you promotional materials, discounts, or updates about our services (with your consent, where required).

Security and Fraud Prevention: Monitor premises via CCTV and verify transactions to prevent fraud.

Analytics and Improvement: Analyze website usage or customer preferences to enhance our services.

Legal Compliance: Comply with applicable laws, regulations, or legal obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our agreement with you (e.g., providing car wash services).

Consent: For marketing communications or non-essential cookies (you can withdraw consent at any time).

Legitimate Interests: For business operations, such as improving services, ensuring security, or preventing fraud.

Legal Obligations: To comply with regulatory requirements.

4. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

Service Providers: Trusted third parties who assist with payment processing, website hosting, or marketing (e.g., payment gateways, email marketing platforms). These providers are contractually obligated to protect your data.

Legal Authorities: When required by law or to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of sensitive data (e.g., payment details).

Secure storage of personal information.

Access controls to limit who can view your data.

Regular security audits and updates to our systems.

Despite our efforts, no system is completely secure. If a data breach occurs, we will notify affected individuals and authorities as required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

Booking and payment data is retained for 7 years to comply with tax and accounting regulations.

CCTV footage is retained for 30 days unless needed for security investigations.

Marketing data is kept until you unsubscribe or request deletion.

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.

Rectification: Correct inaccurate or incomplete data.

Deletion: Request deletion of your data (subject to legal obligations).

Restriction: Restrict how we process your data in certain circumstances.

Objection: Object to processing for marketing or other purposes based on legitimate interests.

Data Portability: Request a copy of your data in a structured, machine-readable format.

Withdraw Consent: Opt out of marketing communications or revoke consent for non-essential data processing.

To exercise these rights, contact us at [insert contact email, e.g., privacy@motorwaycarwash.com]. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These include:

Essential Cookies: Necessary for website functionality (e.g., booking forms).

Analytics Cookies: To understand how visitors use our website.

Marketing Cookies: To deliver personalized ads (with your consent).

You can manage cookie preferences through your browser settings or our website’s cookie consent tool.

9. International Data Transfers

If you are located outside the United Kingdom, your data may be transferred to and processed in the UK or other countries where our service providers operate. We ensure these transfers comply with data protection laws, using safeguards such as Standard Contractual Clauses.

10. Third-Party Links

Our website or app may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing personal information.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Motorway Car Wash
Email: privacy@motorwaycarwash.co.uk
Address: 86-90 Paul Street, London, EC2A4NE
Phone: 00442036012999

If you are not satisfied with our response, you have the right to lodge a complaint with a data protection authority, such as the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.